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26 Nov 2015

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Offering IT support services to businesses are a wide industry that is constantly growing with technology. Offering the best services is one thing, but there are certain mechanics to a IT support services business that need to be in place. - computer support austin

For example, would you offer a ticket system or some way to track issues that cross your path? You can provide all of the support you want, but without tracking ticket numbers, both you and the customers are going to be lost. You should also have a built-in auto responder on your ticket system to ensure customers are greeted immediately after submitting a ticket.

While support and IT customer support issues can give you in a million directions at times, you want to be able to...